NBS Agents >> Merchant Account Agent and ISO Programs

I approved a charge on my credit card by telephone for my adult son at a dentist. The dentist then charged a second separate visit for additional work without asking me for approval. I am fighting this, but my credit card company is not helping much. Do I have recourse?

The dentist should have a signed authorization. Have them produce it. If they can’t then challenge the charges on that basis. Fill out the credit card company’s dispute form (it’s very important that this be done so there is a written record). You do not have to pay disputed charges until the matter is resolved.

2 Responses

1. R T Says:
   October 24th, 2009 at 1:47 am

   The dentist should have a signed authorization. Have them produce it. If they can’t then challenge the charges on that basis. Fill out the credit card company’s dispute form (it’s very important that this be done so there is a written record). You do not have to pay disputed charges until the matter is resolved.
   References :
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2. R J Says:
   October 24th, 2009 at 2:36 am

   Your son needed the dental work and it was apparentlycompleted in two visits. What are you arguing about? Whether the charge was appropriate or whether the dentist violated your perception of protocol? Move on. RJ
   References :

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