NBS Agents >> Merchant Account Agent and ISO Programs

i had made a online payment from my HDFC bank credit card for indiatimes shopping. amount has been credited to my credit card but merchant is denying that having received that money, in fact my order also has been cancelled.
but bank is not providing me enough proof with that i can prove to merchant that payment has been credited to his account.
what i can do in this regard. Anoone has answer for it?

Take a print out of the proof that you paid. go to the bank and ask them to do the needful. If the payment is not yet made, they will proceed with the payment. If that can not be done then they will refund you.

Normall banks will not refuse to help in this matter as this is a very known issue. try to have a written proof of everything so if you have to proceed legally that will help.

2 Responses

1. Prince Says:
   August 31st, 2009 at 1:49 am

   Hi ,

   Dont worry you are not alone in this problem..
   First make sure that you take a print of the Payment confirmation slip from the website , then contac your bank and ask for a statement to verify that the mercahnt has been paid and that the payment has also got credited…

   But make sure that the bank co-operates if not speak to some higher authority or try to meetthem in person to get enough proof and even after providing all the proofs if the merchant is refusing to deliver the goods then you can proceed legally

   Cheers
   References :

2. BabyG Says:
   August 31st, 2009 at 1:55 am

   Take a print out of the proof that you paid. go to the bank and ask them to do the needful. If the payment is not yet made, they will proceed with the payment. If that can not be done then they will refund you.

   Normall banks will not refuse to help in this matter as this is a very known issue. try to have a written proof of everything so if you have to proceed legally that will help.
   References :

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