Credit Card Theft leaked from business?
Posted on August 25th, 2009 by admin
An employee at my local Acura dealership (in Texas) apparently gave out my credit card information along with other customers’ credit card information to someone over the phone who claimed to be from the merchant card service. Someone tried to purchase $7200 on my credit card before I knew what was going on. I have filed a report with the local police but they apparently receive 40 new cases of financial fraud a day so nothing is really going on there. Is there anything I can do to spur the dealership thoroughly investigate the situation since it’s obvious where the information was supposedly leaked? I still am not a 100% that it wasn’t an inside job since I received a phone call from the Acura dealership from someone claiming to be from their accounting department and needed my security code before this all came to a head. Any help appreciated.
I also notified the credit card company and my account has been closed. However because no amount was actually lost they have closed the investigation.
what should be investigated is the fact that your fellow employee gave this information out. From the companies I’ve worked with, there was only ever one rule about sharing credit card information, especially over the phone, and it was to NEVER do it because of cases like this.
The best thing you can do is contact the FTC at 1-877-FTC-HELP (1-877-382-4357) or http://www.ftc.gov and let them know about what’s going on. They would be more inclined to investigate the potential fraudulent activities, and could likely recommend methods for your company to better secure customers proprietary information.
August 25th, 2009 at 1:47 pm
Notify the credit card company they will spur the investigation on.
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August 25th, 2009 at 2:11 pm
what should be investigated is the fact that your fellow employee gave this information out. From the companies I’ve worked with, there was only ever one rule about sharing credit card information, especially over the phone, and it was to NEVER do it because of cases like this.
The best thing you can do is contact the FTC at 1-877-FTC-HELP (1-877-382-4357) or http://www.ftc.gov and let them know about what’s going on. They would be more inclined to investigate the potential fraudulent activities, and could likely recommend methods for your company to better secure customers proprietary information.
References :
August 25th, 2009 at 2:40 pm
I would burst through the doors and want to talk to the manager or GM at that, and raise cain, especially since they called asking for your security code, sounds like an inside job to me too. I hate thief’s.
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August 25th, 2009 at 2:51 pm
dragonfly, I found a nice online list of Texas credit card resources. http://www.howtofindcreditcard.com/Texas-Credit-Cards.html Try calling a nearby company and they most likely answer your questions.
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