NBS Agents >> Merchant Account Agent and ISO Programs

I recently paid some hundreds dollars for something that I have never received, I have finally got hold with the merchant after a couple of days trying, but now, they asked me to back to their store which is 2 hours one way there, so they can give me the refund, because they will need my credit card again to process the refund. I am not sure if they just jerk me around.

Nowadays most of stores do not ask for the original credit card while doing refund.

Please advise if you know how this works. Thanks a lot.

I would not expect to have to drive two hours for a refund. Call them up and read the CCV number to them if that is what they need. They should be able to process it that way. If they continue giving you a hassle, tell them you will dispute the original charge with the credit card company in writing, then do it.

4 Responses

1. sandi_bottoms Says:
   October 26th, 2009 at 3:53 am

   Many receipts have a bar code on them that captures all the info. The can scan the bar code and process the refund with out the card. Otherwise, most stores DO need the card again.
   References :

2. Sam Says:
   October 26th, 2009 at 4:01 am

   All stores are different, but you most likely do have to go back to the store. I know from working at Barnes and Noble as a head cashier that we need the card for refunds because we do not keep your entire card number on record. If you look at the receipt usually only the last 4 digits are shown and the rest are crossed out. Also Some stores may not need your credit card but they do need your receipt because all the return information is on a bar code that they scan. If it is a big price item, I would bite the bullet and drive the two hours to make sure it’s done right.
   References :
   Experience

3. FlowersYes Says:
   October 26th, 2009 at 4:28 am

   Get them to agree to let you send them a photocopy of the receipt and process by mail. Keep the original.
   References :

4. mykatesmom Says:
   October 26th, 2009 at 5:05 am

   I would not expect to have to drive two hours for a refund. Call them up and read the CCV number to them if that is what they need. They should be able to process it that way. If they continue giving you a hassle, tell them you will dispute the original charge with the credit card company in writing, then do it.
   References :

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