Yesterday I had my vehicle serviced at a local transmission shop (I live in Dallas, Texas) I paid my bill with a Master Card, they ask for my driver license. I found this to be redundant, because a credit card is a form of ID. Then they proceeded to make a photo copy of both, my DL and my credit card. When I questioned this, I got the popular, “It is company policy” response. Is this illegal, or at the very least does it violate Master Card policy?
Long answer but…..
As others have said it is perfectly legal to ask for an ID. Some places don’t bother but many do and they ave that right. Actually it is disirable that they do in case someone steals, clones or finds your card. Many people, including myself take a marker and write "see ID" over the signature on the back…… for the same purpose.
Now the one answer you got about photocopying a license is thought provoking. Though they have the right to SEE an ID I seriously doubt that they are doing the right thing regarding photocopying both.
The credit card info is sent and recorded electronically and the merchant can retrieve this information anytime….. so there is no need to photocopy it. Plus copying it would also show what bank or company issued it (say Capital One or Citibank) making it so much easier to know who to call and say they are you or clone the card.
Reciepts and service records usually show only that it was a Mastercard, expiration date and only the last 4 digits of your account number with the rest of the digits shown as an "X". This is because anybody viewing a record or reciept would have all that they need. If the merchant needed this info they have to call in with a merchant # and such…….. which only those in authority have the final #. What? Your info is in a paper file that anybody can get to or what if someone broke in?
As an aside if they copied the back of the card as well I would go to town. With the 3 or 4 digit number on the back and an account number anybody could order stuff off of the net. In your complaints to whomever you could say "how do I know that they did not copy the back?".
Now copying the license and this is the same paper file? No way. You legally showed ID and that is supposed to be enough. License and card info in one place? That is a ready made do-it-yourself idenity theft kit. Address, birthdate, license number, etc…….. shoot, anybody with $15.00 could figure out your mothers maiden name on the net.
You have every reason to get angry (but leave out a card is ID thing). If you are irritated enough or just to cover your butt……. call Mastercard and speak with someone. Not the first person you get but get to something like a "senior resolution" person. That person will have to look into things. If you have to change your info all the better as it is an inconvience….. all the better.
If the place is part of a chain or franchised (like Goodyear)contact the main company. Inall that you do get names, times, case numbers, what was said etc.
You could just go down there and demand the copies since why would they need them once the charge has cleared? If they refuse again all the better.
If you really want to get to it call some local TV station. In this day and age of theft and post 9-11 stuff they would hop on this in a heartbeat. Though this may not be your aim I am betting that regardless of what you do you will get some or all of your money back. Is this wrong….. no as you spent time dealing with it. And they will have to change things and maybe even one person will not have to spend years repairing their credit.