Do merchants need physical credit cards again when they make a refund to the card?
Posted on October 25th, 2009 by admin
I recently paid some hundreds dollars for something that I have never received, I have finally got hold with the merchant after a couple of days trying, but now, they asked me to back to their store which is 2 hours one way there, so they can give me the refund, because they will need my credit card again to process the refund. I am not sure if they just jerk me around.
Nowadays most of stores do not ask for the original credit card while doing refund.
Please advise if you know how this works. Thanks a lot.
I would not expect to have to drive two hours for a refund. Call them up and read the CCV number to them if that is what they need. They should be able to process it that way. If they continue giving you a hassle, tell them you will dispute the original charge with the credit card company in writing, then do it.